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Customer Experience

SoundHound AI & Telarus Partner to Bring Amelia 7 to Enterprise CX

SoundHound AI, a global leader in voice and conversational artificial intelligence, has entered into a strategic partnership with Telarus, the world’s largest technology services...

Customer Experience

Yelp Enhances AI for More Conversational, Visual Discovery

AI-call answering services Yelp Host and Yelp Receptionist help restaurants and local businesses never miss a call Yelp Inc., the company that connects people with...

Customer Experience

Strella Secures $14M Series A from Bessemer to Transform AI Research

Funding will expand AI-powered platform to mobile research and scale team to meet demand from Fortune 500 and high-growth companies Strella, the AI-powered customer research...

Customer Experience

Inside Netflix’s AI Strategy for Hyper-Personalization

Though scrolling through 15,000 titles could be interpreted as a sign of freedom, in reality, it is overwhelming for the majority of viewers. Choice...

Customer Experience

The AI Playbook for Customer Experience Transformation

Customer experience transformation isn’t just a buzzword. It’s about moving from reacting to problems to actually anticipating what people need. Companies can’t wait until...

Customer Experience

TELUS Digital Unveils Fuel iX™ Fortify for Auto Red-Teaming

TELUS Digital, a global leader in digital customer experiences (CX), has announced the launch of Fuel iX™ Fortify, a continuous automated red-teaming solution designed...

Customer Experience

AITech365 Interview with Malte Kosub, CEO & Co-Founder of Parloa

Obsess over the customer problem, not the hype. Technology shifts, but human problems are remarkably stable. What inspired you to start Parloa, and how...

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Tag: customer experience

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