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Customer Experience

Omilia Appoints Armando Trivellato as EVP for LATAM Growth

Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market...
Cloud

NiCE Partnering with AWS to Deliver Agentic AI Across Europe’s Regulated Markets

As an extension to their partnership, NiCE has been chosen by Amazon Web Services (AWS) as a launch partner in Europe for AWS European...
Business Technology

HP Scales OpenAI Frontier Strategic Partnership for Enterprise-Wide AI Transformation

Following a series of highly successful pilots initiated in February 2026, HP Inc. has announced the scaled activation of its Frontier strategic partnership with...
Customer Experience

Conduent Unveils Next-Generation AI CX Platform to Optimize Agent Capabilities and Broaden International Reach

Conduent Incorporated, a leading firm for technology-based business process solutions, has introduced the range of artificial intelligence technologies into its Next Generation CX Platform....
Customer Experience

Alorica and Crescendo Advance AI-Native CX Engagement

Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all...
Customer Experience

RVNA Technologies Acquires UXB to Expand Enterprise CX Across C-Suite

RVNA Technologies, LLC, a Tysons, Virginia-based enterprise technology firm, announced the acquisition of UXB Holdings, a San Francisco, California-based technology services company specializing in...
Customer Experience

The New Frontier of Customer Experience: Adobe Redefines Discovery in the Agentic AI Era

For decades, the foundation of digital Customer Experience (CX) was built upon a simple premise: a customer has a need, types a query into...
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