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Customer Experience

BluIP and NiCE Deliver Unified UCaaS + CCaaS Intelligence

Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire Organization BluIP, a leading provider of AI-powered cloud communications,...
Customer Experience

Sprinklr Acquires ViralMoment for Customer Intelligence

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and...
Customer Experience

Capacity Launches AI Assistant for CX Data Insights

New feature lets users ask questions about their Capacity data and generate executive-ready insights, charts and reports Capacity, a unified CX Automation Platform, launched the...
Business Technology

U.S. Bank Extands AWS Partnership to Spearhead AI-Driven Digital Transformation

U. S. Bank is expanding the scope of its strategic partnership with Amazon Web Services (AWS), an Amazon. com, Inc. company. This expanded partnership...
Customer Experience

8×8 Enhances Customer Experience Platform with Advanced AI, Real-Time Analytics, and Seamless Authentication

Global cloud communications leader 8x8, Inc. has recently revealed plans for extending their award-winning integrated Customer Experience (CX) platform to include advanced AI functionality,...
Customer Experience

The Orchestration Revolution: IBM and Adobe Bridge the $29 Million Gap in Customer Experience

In the fiercely competitive digital ecosystem, the currency of relevance is all about speed. As per new research conducted by the IBM Institute for...
Customer Experience

Solidroad Raises $25 Millions for AI Customer Support QA

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...
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