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Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Customer Experience

Netcore Cloud Appoints Siddharth Gopalkrishnan as COO

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Customer Experience

Intermedia Acquires NEC’s UNIVERGE BLUE UCaaS & CCaaS

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...

Customer Experience

Verint AI Bots Boost Upsell and Revenue in Contact Centers

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

Business Technology

O3 Technology Names Lalit Khandelwal CEO for AI Growth

O3 Technology Solutions, a leading AI-powered business outcomes company, proudly announces the appointment of Lalit Khandelwal as Chief Executive Officer (CEO). This strategic decision aligns...

Customer Experience

Transcom Wins Frost & Sullivan Award for Customer Service

Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance. Recently Frost & Sullivan assessed the customer experience...

Customer Experience

M-Files Named 2024 IDC Leader in Content Services

M-Files, the leader in knowledge work automation, announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor...

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