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Customer Experience

The Orchestration Revolution: IBM and Adobe Bridge the $29 Million Gap in Customer Experience

In the fiercely competitive digital ecosystem, the currency of relevance is all about speed. As per new research conducted by the IBM Institute for...

Customer Experience

Solidroad Raises $25 Millions for AI Customer Support QA

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...

Customer Experience

Khoros Unveils Aurora AI to Redefine Enterprise Community Platforms

Khoros unveiled Aurora AI as its revolutionary community platform that is powered entirely by artificial intelligence to help organizations take care of their customer...

Customer Experience

UserTesting Appoints Neal Gottsacker as CTO to Boost AI CX Insights

UserTesting, the leading provider of customer insights for the enterprise, announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the...

Business Technology

Sona Raises $45M Series B to Expand AI for Frontline Jobs

The funding will accelerate the expansion of Sona's AI platform, enabling frontline businesses to build, run and adapt the software that powers their operations. Sona,...

Customer Experience

Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

Five9, provider of the Intelligent CX Platform, launched the evolution of Five9 Fusion, with a new partner program that brings together an evolving CX...

Customer Experience

AlphaMetricx Unveils Advanced Conversational AI for Comms Teams

AlphaMetricx, the AI-powered reputation intelligence platform, announced major new conversational AI capabilities that set the enterprise standard for reputation intelligence for communications professionals. At the...

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