Verified Intelligence, an advanced set of control features, has been announced by Quiq, the top agentic AI platform focused on delivering enterprise CX. Specifically designed to help businesses use, run, and scale AI agents reliably, the new solution enables them to eliminate all the uncertainty that comes with generative and agentic AI.
In the modern business world, where there is more and more pressure on organizations to implement artificial intelligence in their processes of interacting with consumers, the lack of proper supervision when going straight to deployment carries significant risks. Uncertain, unverified, and inexplicable AI agents are harmful for consumer trust and company image.
“The brands that get AI right are the ones that never had to choose between innovation and control,” said Mike Myer, CEO of Quiq. “Verified Intelligence is how we make sure our customers never have to make that tradeoff. You get agentic AI that acts, and a control layer that makes sure it acts correctly.”
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Verified Intelligence mitigates enterprise deployment risks through three core, production-ready pillars:
- Protective Guardrails: To maintain utmost accuracy prior to sending out any response, the Verify Claim tool used by Quiq checks every answer given by the AI with the correct company information. Process guides are also used to embed corporate protocol and compliance standards in the AI system’s logic, without having to make any code changes.
- Predictive Simulations: Going beyond traditional testing methods that simply test the performance of one-turn prompts or fixed scripts, the system enables CX and engineering teams to run hundreds of predictive, multi-turn conversation simulations before going live. Companies can set the baseline standards that the AI needs to meet, baking those standards into regression tests to avoid reoccurrences of any issues solved previously.
- Complete Transparency in Decisions: By understanding what goes inside the “black box” of artificial intelligence, Quiq provides the sequence of reasoning involved in every automated decision. Since 100 percent of the AI’s reasoning is completely transparent and auditable, it is possible for operations teams to optimize agent performance and anomalies, while providing compliance reports.
The Verified Intelligence suite is immediately available across the entire Quiq platform and can be provisioned for all active and upcoming AI Agent deployments.
