evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its award-winning platform evaluagentCX.
xNPS (Expected Net Promoter Score) has been designed to replace post-contact surveys with a generative AI-based result from every interaction. Requiring no historical...
If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses should use them?
Well, that’s exactly what we will be discussing in this article. With the conversational AI chatbot market anticipated to hit a 23.6% growth...
Industry experts position company to combat brand abuse with AI for unprecedented speed, efficiency and accuracy in preserving enterprise brand equity, loyalty and customer trust
Tracer, the AI leader in online brand protection, announced five senior executive appointments: Alan Spencer as Global Chief Technology Officer, Will Fleury as Vice President...
Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature
Salesforce announced that Slack AI — which uses a company’s conversational data to help users work faster and smarter — is now available...
Qualtrics, the leader and creator of the experience management (XM) category, announced the appointment of Gurdeep Singh Pall as its first-ever President, AI Strategy. Pall will guide the company's AI initiatives as Qualtrics develops powerful, generative, causal and predictive AI innovations powered by the world's largest database of human sentiment. Qualtrics...
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service for building and scaling generative AI applications, and Anthropic's industry-leading Claude 3 model family to offer its 100,000+ customers the flexibility to deploy sophisticated...
Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a winner of the 2024 Excellence in Customer Service Award presented by Business Intelligence Group.
“We perfected BoldDesk over years of use internally for customer support across...
Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience, to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy +...
New platform set to advance mobile advertising with AI and privacy-centric solutions, increasing ROI on mobile growth marketing campaigns
Aarki, an AI company that delivers mobile advertising solutions that drives revenue growth, launched its all-new AI platform, positioning itself to become an innovative, privacy-centric bidding platform for mobile marketers. Aarki's custom-built,...
AI/R Group emerges with an ambitious mission to revolutionize tech consultancy and digital transformation models by embedding AI into every aspect of customer engagement and business platforms.
In a strategic combination of innovation and expertise, six trailblazing AI and digital services firms have joined forces to establish the AI Revolution...
