Actifai, a pioneer in artificial intelligence solutions for broadband and communications service providers, announced its new customer partnership with Valley Fiber, a leading Manitoba-based telecommunications company. Amidst its rapid growth and continued commitment to revolutionizing rural connectivity throughout Manitoba, Valley Fiber has licensed Actifai’s AI-powered Digital and Engage solutions,...
Dedicated Lab works with leading brands to develop AI and future tech use cases that will drive agile, impactful research
Rival Technologies, the world leader in insight communities and conversational research, announced the launch of Rival Labs. As a new division, the Lab will drive innovation through rapid experimentation on the...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for insurance carriers, health plans and financial services companies.
“In group benefits and worksite benefits, there is a big opportunity to enhance and expedite the process of...
Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation was based on several criteria evaluating platform capabilities including analytics, channels, artificial intelligence (AI), integrations and more.
We believe this recognition...
Industry-first Unified GenAI Application Platform cuts the development time across AI application lifecycle up to 50%, accelerating AI business value
Kore.ai, a leader in enterprise generative and conversational AI platform technology, announced GALE—Generative AI and LLM Platform for Enterprises. This platform enables businesses to build powerful GenAI applications that enhance productivity...
Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI Labs will unveil its integrated agent desktop suite inbuilt with a custom speech AI stack for customer management centers.
Headquartered in Palo Alto, California, the EverAI Labs team is comprised...
New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features in the...
Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards.
Inspiro received a Gold award at the 9th Annual 2024 Globee® Awards for American Business for Achievement in Digital Transformation. The company's digital experience (DX) transformation program focuses on enhancing agent experience, improving...
Captions, the leading generative video creation and editing platform, announced it has raised $60 million in Series C funding led by Index Ventures, bringing the total capital raised to $100 million for a valuation of $500 million. Returning investors include Kleiner Perkins, Andreessen Horowitz, and Sequoia Capital, while new...
Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance
Teleperformance, a global leader in digital business services, announced it received top honors at the Globee® 2024 Golden Bridge Awards® for its AI-driven digital solution that streamlines back-office business processes for clients. The technology tool was awarded...
