Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration marks a significant expansion of Inoria's INO AI self-service offerings, reinforcing its commitment to meeting market demands for AI-assisted interactions. These include chatbots, voicebots, agent assist...
transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and quickly via Amazon Bedrock by AWS.
As contact center systems become increasingly complex, ensuring high levels of security while connecting systems quickly have been bottlenecks for...
Startup building hyper-realistic AI agents emerges from stealth with funding round led by Scale Venture Partners to automate calls and visualize call data
Bland AI, the platform automating phone calls for the enterprise using hyper-realistic AI agents, emerged from stealth with a $16M Series A financing round led by Scale Venture...
The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of cutting-edge Generative AI (Gen AI) technology across its nationwide network of Office Depot and OfficeMax stores. This technology has significantly enhanced its customer experience since...
Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by top global brands such as GoDaddy and Coca-Cola. This partnership supports Inoria's INO AI self-service offerings further strengthening the company's portfolio of artificial intelligence (AI) providers to...
BrandWell, a leading innovator in integrated brand growth solutions, is thrilled to announce its acquisition of Content Hacker, combining two industry powerhouses to deliver unparalleled content strategy, creation, and optimization services under a unified platform.
In January 2023, Content Hacker founder Julia McCoy joined BrandWell as VP for Marketing, bringing with her a...
Kennedy will lead marketing to drive awareness of the Alembic brand and product to support sales and customer acquisition
Alembic, the leading AI-powered marketing analytics platform for enterprises, announced the appointment of Gregory Kennedy as vice president of marketing. Kennedy will lead marketing to drive awareness of the Alembic brand...
A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution
Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months....
NTT Communications Corporation and transcosmos inc. hereby announce that the two companies entered into a strategic partnership agreement (the Agreement) in the Digital BPO🄬 1 Solution services domain on July 17, 2024.
Under the Agreement, the two companies will combine NTT Com's AI and other technologies and infrastructures with transcosmos's advanced...
Ushur, a leader in AI-powered Customer Experience Automation (CXA), announced the general availability of its new UshurX solution designed to streamline tasks and time-intensive micro-engagements along the clinical trials journey. Life sciences and biopharma organizations can now enhance recruitment, enrollment and retention while reducing clinical staff workload through a...
