Customer Experience

Customer Experience

NiCE and RingCentral Expand Strategic Partnership to Unify AI-Powered CCaaS and UCaaS Solutions

Multi-year agreement enables NiCE to resell RingEX while extending their co-selling arrangement for RingCentral Contact Center powered by NiCE CXone. Enterprise cloud software leaders NiCE...

Customer Experience

Google Cloud Appoints Heiko Hotz as Principal Strategist for Strategic Customer Engagement

Heiko Hotz has announced that he has joined Google Cloud as Principal Strategist within the Strategic Customer Engagement (SCE) team in London. Sharing the...

Customer Experience

Dovetail Unveils Major AI Expansion Featuring Digital Twins and Autonomous Agents to Bridge the Customer-to-Revenue Gap

Dovetail, a prominent customer intelligence platform utilized by 40% of the Fortune 500, has launched a comprehensive suite of AI-driven capabilities. Unveiled during its...

Customer Experience

Quiq Introduces ‘Verified Intelligence’ to Provide Enterprise Brands Total Control Over Agentic AI Deployments

Verified Intelligence, an advanced set of control features, has been announced by Quiq, the top agentic AI platform focused on delivering enterprise CX. Specifically...

Customer Experience

Airties Acquires Aprecomm to Expand AI Connectivity Solutions

Accelerates expansion into high-growth broadband markets including India, South Asia, Southeast Asia, South America, and other developing regions Airties, a global leader of AI-driven software...

Customer Experience

Omilia Appoints Armando Trivellato as EVP for LATAM Growth

Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market...

Cloud

NiCE Partnering with AWS to Deliver Agentic AI Across Europe’s Regulated Markets

As an extension to their partnership, NiCE has been chosen by Amazon Web Services (AWS) as a launch partner in Europe for AWS European...

Business Technology

HP Scales OpenAI Frontier Strategic Partnership for Enterprise-Wide AI Transformation

Following a series of highly successful pilots initiated in February 2026, HP Inc. has announced the scaled activation of its Frontier strategic partnership with...

Customer Experience

Conduent Unveils Next-Generation AI CX Platform to Optimize Agent Capabilities and Broaden International Reach

Conduent Incorporated, a leading firm for technology-based business process solutions, has introduced the range of artificial intelligence technologies into its Next Generation CX Platform....

Customer Experience

Alorica and Crescendo Advance AI-Native CX Engagement

Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all...