Customer Experience

Customer Experience

Mike Bourke Joins LinkLive as Chief Executive Officer

LinkLive has appointed Mike Bourke as its new Chief Executive Officer, bringing more than two decades of experience in contact center software, customer engagement...

Customer Experience

Granicus Enhances Government Experience Cloud with AI-Driven Intelligence Platform

Granicus, the top company delivering experience software solutions for the public sector, has unveiled the enhancement of its Government Experience Cloud (GXC), through the...

Customer Experience

Insider One Launches Agent One™ to Drive Autonomous, Self-Optimizing Customer Engagement

Insider One, a leader in agentic customer engagement platforms, has officially unveiled Agent One™, a self-optimizing intelligence system engineered to power autonomous customer engagement....

Customer Experience

Gupshup Introduces Self-Serve Voice AI Platform to Unify Phone Interactions with Messaging Channels

The company Gupshup, whose focus is on conversational engagement solutions, has developed a new platform called Voice AI Platform. It is an automated web-based...

Customer Experience

Alchemer Debuts Iris: An AI-Native Platform Designed to Drive CX Action

The Alchemer team is proud to announce the launch of Alchemer Iris, an AI-native Customer Experience (CX) and Intelligence Platform that aims to fill...

Customer Experience

Teri Hatfield Joins Iterable as Chief Revenue Officer

Iterable has appointed Teri Hatfield as Chief Revenue Officer, bringing an experienced technology and go-to-market leader to the company as customer engagement increasingly evolves...

Customer Experience

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds

Forethought AI Agents by Zendesk today released the State of AI in CX Report, its third annual study of over 600 CX leaders and...

Customer Experience

Lovable Secures $400 Million in Series C Funding, Reaching $13.3 Billion Valuation

Lovable, the rapidly growing software creation platform, announced the successful closure of a $400 million Series C funding round. The investment brings the company’s...

Customer Experience

Delight.ai Launches Delight Agent MCP to Connect External AI Assistants with Live Customer Service Data

In a strategic product move signaling the rapid evolution of conversational enterprise workflows, Delight.ai, a Sendbird company, has launched the Delight Agent Model Context...

Customer Experience

NiCE and RingCentral Expand Strategic Partnership to Unify AI-Powered CCaaS and UCaaS Solutions

Multi-year agreement enables NiCE to resell RingEX while extending their co-selling arrangement for RingCentral Contact Center powered by NiCE CXone. Enterprise cloud software leaders NiCE...