Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share.
Frost & Sullivan recently assessed the omnichannel customer experience (CX) in the metaverse industry and, based on its findings, recognizes Teleperformance with the 2023 Global Company of the Year Award....
Forethought, the leading generative AI for customer support automation, announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success. Bhusha brings with her more than 20 years of experience in establishing and scaling high-impact post-sales teams at market-leading SaaS companies including Twilio Segment, DocuSign,...
Attributes 446% Revenue Growth to its Innovative AI Platform and the unwavering commitment of its team to deliver AI that makes the enterprise more human.
Uniphore, one of the world’s largest AI-native companies, announced it ranked 299th with 446% growth on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing...
NatWest and IBM announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative AI with a virtual assistant enabling a safe,...
Forethought, the AI-first customer support automation platform, announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS Partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.
Additionally, Forethought is now available in the AWS Marketplace, making it easier than...
Just in time for API World 2023, the world's largest API conference, SignalWire, the pioneering force behind the world's leading open-source communications platform, FreeSWITCH, is pleased to unveil a simplified UI for building artificial intelligence into voice applications.
SignalWire's AI Agent enables businesses to elevate the customer experience using a...
Sendbird, the industry-leading communications API platform for web and mobile apps, announced a groundbreaking integration to revolutionize how businesses handle generative AI-powered customer conversations. Sendbird has integrated Llama 2, Meta's Open-Source Large Language Model (LLM), into its AI-powered communications platform.
By adding support for Llama 2, on top of existing ChatGPT and PaLM-2...
Gupshup.io, the leading Conversational Engagement Platform, has unveiled a series of new and cutting-edge features in their latest launch. This latest update is designed to empower businesses to engage in personalized, two-way conversations with their customers at scale, especially as the festive season approaches.
The latest update streamlines and automates...
Writesonic, a Y-Combinator-backed Generative AI platform, unveils Botsonic, a revolutionary AI chatbot set to reshape the landscape of customer communications. Enriched with cutting-edge generative AI and large language models – including OpenAI's GPT-4 – Botsonic offers an unprecedented level of autonomous decision-making and personalized user experiences that will revolutionize...
Leading Digital Consultancy Creates a Customer Experience Hub for Research, Innovation, and Solution Design Focused on Operationalizing AI
BlastX Consulting announced the creation of the BlastX AI Innovation Center, an initiative where internal experts are teaming up with external partners to convert AI-enabled technologies into real-world customer experience (CX) value...
