Friday, May 24, 2024

Customer Experience

Genesys
New capabilities give organizations unmatched visibility into customer behaviors to provide personalized experiences that build loyalty Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the Genesys Cloud™ platform that seamlessly works alongside Genesys Cloud AI helping organizations ensure every customer interaction is...
CommBox
CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme CommBox, the leader in AI and automated customer communications, is launching its new partner programme, CommBox Connect. This programme opens CommBox's market-leading technology to the broader customer service ecosystem, offering new revenue streams, faster time-to-value, and...
Ushur
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the new addition of its prebuilt digital self-service solution for healthcare organizations looking to automate Medication Adherence journeys. Managing the care of any population in the US inevitably includes promoting medication adherence. Payers and Pharmacy Benefit Managers (PBMs) in all...
Intermedia
Intermedia Contact Center, now Certified for Microsoft Teams, once again demonstrates Intermedia's status as a trusted Microsoft partner; enables Teams users to seamlessly use Intermedia Contact Center's advanced AI-powered features and analytics to deliver more personalized, reliable, and secure customer care Intermedia Cloud Communications, a leading provider of intelligent cloud communications and...
Infosys
Infosys Cobalt cloud offerings and ServiceNow Now Assist to help enterprises increase productivity, enhance efficiency, and improve user experience Infosys, a global leader in next-generation digital services and consulting, and ServiceNow, the AI platform for business transformation, announced a strengthened collaboration to transform customer experiences with generative AI-powered industry solutions, at...
Riverbed
Riverbed, the leader in AI Observability, introduced the most advanced AI-powered observability platform to optimize digital experiences, and launched several new solutions and a unified agent built on this open architecture. Expanding on its broad collection of full-fidelity data across the IT landscape, Riverbed’s new observability capabilities now enable IT...
Qualtrics
Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database of human sentiment, that exponentially increase organizations' ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share...
Oracle
New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles Oracle announced new artificial intelligence (AI) capabilities within Oracle Fusion Cloud Customer Experience (CX) to help marketers, sellers, and service agents accelerate deal cycles. The new AI capabilities will help organizations generate...
evaluagent
evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its award-winning platform evaluagentCX. xNPS (Expected Net Promoter Score) has been designed to replace post-contact surveys with a generative AI-based result from every interaction. Requiring no historical...
Conversational AI Chatbots
If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses should use them? Well, that’s exactly what we will be discussing in this article. With the conversational AI chatbot market anticipated to hit a 23.6% growth...