Customer Experience

Customer Experience

8×8 Enhances Customer Experience Platform with Advanced AI, Real-Time Analytics, and Seamless Authentication

Global cloud communications leader 8x8, Inc. has recently revealed plans for extending their award-winning integrated Customer Experience (CX) platform to include advanced AI functionality,...

Customer Experience

The Orchestration Revolution: IBM and Adobe Bridge the $29 Million Gap in Customer Experience

In the fiercely competitive digital ecosystem, the currency of relevance is all about speed. As per new research conducted by the IBM Institute for...

Customer Experience

Solidroad Raises $25 Millions for AI Customer Support QA

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...

Customer Experience

Khoros Unveils Aurora AI to Redefine Enterprise Community Platforms

Khoros unveiled Aurora AI as its revolutionary community platform that is powered entirely by artificial intelligence to help organizations take care of their customer...

Customer Experience

UserTesting Appoints Neal Gottsacker as CTO to Boost AI CX Insights

UserTesting, the leading provider of customer insights for the enterprise, announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the...

Customer Experience

Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

Five9, provider of the Intelligent CX Platform, launched the evolution of Five9 Fusion, with a new partner program that brings together an evolving CX...

Customer Experience

LogRocket Introduces Ask Galileo to Transform Product Insights with AI

LogRocket recently introduced Ask Galileo, an AI, driven chat tool that enables product and engineering teams to swiftly figure out user behavior and product...

Customer Experience

AlphaMetricx Unveils Advanced Conversational AI for Comms Teams

AlphaMetricx, the AI-powered reputation intelligence platform, announced major new conversational AI capabilities that set the enterprise standard for reputation intelligence for communications professionals. At the...

Customer Experience

AUI Acquires Quack AI, an AI Customer Service Agent Developer

AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized technology for operating AI...

Customer Experience

Krisp Unveils Real-Time Voice Translation SDK for CX

Production-validated SDK enables CX platforms to embed multilingual voice directly into live customer conversations Krisp announced the launch of its Voice Translation SDK, enabling CX...