Customer Experience

Conversational AI is moving beyond basic chatbots. Businesses are exploring voice agents, personalized interactions, and AI-powered support that can manage more complex customer needs....

TELUS Digital, a global leader in the provision of AI-powered digital customer experience (CX) solutions, has entered into a strategic partnership with Parloa, a...

Bruno De Freitas Romagnollo has announced a new chapter in his career, joining ElevenLabs in a go-to-market (GTM) role as the AI company continues...

Autoloop continuously improves agents on task completion, business-rule adherence, cost, customer experience, and safety, before and after deployment Kore.ai, the global leader in enterprise AI...

Powered by 255 million verified U.S. consumer identities, the enhanced platform helps brands expand marketing reach, improve profile accuracy, and maintain customer visibility as...

BP3 Global, a leader in intelligent process automation, has appointed Richard Neish as chief executive officer with a remit to drive growth and scale...

Work4Flow, a pioneer in solving last-mile challenges for agentic AI adoption, has announced a strategic collaboration with LogicMonitor, the leading AI-first platform for Autonomous...

Future Ventures-led round brings Modulate’s funding to $60 million as the company expands its frontier AI models, developer ecosystem and partner network Modulate, the frontier...

LinkLive has appointed Mike Bourke as its new Chief Executive Officer, bringing more than two decades of experience in contact center software, customer engagement...

Granicus, the top company delivering experience software solutions for the public sector, has unveiled the enhancement of its Government Experience Cloud (GXC), through the...