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Customer Experience

Yelp Enhances AI for More Conversational, Visual Discovery

AI-call answering services Yelp Host and Yelp Receptionist help restaurants and local businesses never miss a call Yelp Inc., the company that connects people with...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Automation in AI

Databricks and OpenAI Partner to Bring AI to Enterprises

Databricks and OpenAI announced a multi-year, $100 million partnership aimed at making OpenAI’s advanced models natively accessible within the Databricks Data Intelligence Platform and...

Martech

WhatsApp Introduces In-App Message Translation to Break Language Barriers

WhatsApp, the world’s leading messaging platform with over 3 billion users across more than 180 countries, has launched a new message translation feature designed...

Automation in AI

Contextual AI Explained: Definition, Benefits, and Real-World Examples in 2025

Old-school AI has always had a problem: it listens, it answers, and that’s it. You type a question; it spits back a response. Functional,...

Automation in AI

Microsoft and OpenAI Chart Next Phase of Partnership With New MOU

Microsoft and OpenAI have taken another step in their ongoing partnership, announcing that the two companies have signed a non-binding memorandum of understanding (MOU)...

Natural Language Processing

Microsoft Copilot Labs Unveils Suite of Experimental AI Features

Microsoft unveiled Copilot Audio Expressions, an experimental tool within Copilot Labs designed to transform written text into natural, spoken narration infused with emotional nuance....

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Tag: Natural Language Processing

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