Multi-year agreement enables NiCE to resell RingEX while extending their co-selling arrangement for RingCentral Contact Center powered by NiCE CXone.
Enterprise cloud software leaders NiCE and RingCentral, Inc. announced a major expansion of their long-standing strategic alliance. Under a new multi-year commercial agreement, NiCE will directly resell RingCentral’s flagship Unified Communications as a Service (UCaaS) offering, RingEX™. Simultaneously, both companies extended their co-selling and marketing agreement for RingCentral Contact Center, powered by NiCE CXone, for an additional year.
This agreement converts the decade-long relationship between the two companies into a fully bi-directional partnership model. While RingCentral continues delivering NiCE’s enterprise-grade CXone platform to its client base, NiCE can now supply RingCentral’s UCaaS platform directly to organizations seeking an integrated, single-vendor ecosystem for enterprise collaboration and contact center operations.
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Unifying the Enterprise Communications Stack
Demand for tightly coupled Contact Center as a Service (CCaaS) and UCaaS platforms has grown rapidly as enterprises seek to eliminate operational silos between front-line support staff and back-office subject matter experts. Building on a collaborative history established in 2015, the integrated NiCE and RingCentral solution provides:
- Single-Click Expert Escalation: Front-line contact center agents can view real-time presence indicators across the entire corporate directory and loop internal specialists directly into active customer calls.
- Unified AI Orchestration: Powered by NiCE Cognigy and NiCE’s CX AI engine, organizations can coordinate AI bots and human teams within unified workflows across both employee collaboration and customer-facing channels.
- Operational Synergy: Streamlined administration and simplified vendor management across unified communications and contact center deployments.
“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we’re now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral.
“By expanding our partnership with RingCentral, we’re bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE.
