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Customer Experience

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable...

Automation in AI

Pia Introduces Usage-Based Pricing Model for AI-Led Automation Platform for MSPs

Pia, the ultimate ai-led automation platform for MSPs, empowering them with improved efficiency, faster ticket management, and elevated customer service, is excited to announce...

Automation in AI

CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems

CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme CommBox, the leader in AI and automated customer communications, is launching...

Generative AI

IBM Introduces New Microsoft Copilot Capabilities to Fuel AI-Powered Business Transformation

IBM announced the availability of IBM Copilot Runway, a new offering from IBM Consulting designed to help enterprises create, customize, deploy and manage copilots including Copilot for Microsoft...

Data Management

Back Market Plugs into Google Cloud to Power Global Expansion and Support Sustainability Mission

Google Cloud and Back Market, a global marketplace for verified refurbished technology, announced an agreement which will involve Back Market using Google Cloud's infrastructure...

Manufacturing

Esker Named in First-Ever Gartner® Magic Quadrant™ for Source-to-Pay Suites

Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, announced that it has been recognized in the...

Customer Experience

5 Best AI Chatbots for Customer Service in 2024 [Free & Paid]

Customers seek prompt and effective resolution of their concerns when they reach out. Managing these efficiently becomes more challenging as your customer base expands,...

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