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Customer Experience

Omilia Appoints Armando Trivellato as EVP for LATAM Growth

Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market...

Customer Experience

AUI Acquires Quack AI, an AI Customer Service Agent Developer

AUI, the company behind Apollo-1, the world's first neuro-symbolic artificial intelligence model, has acquired Quack AI, which developed a specialized technology for operating AI...

Customer Experience

PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...

Generative AI

Anaconda Launches AI Navigator to Bring Gen AI to Desktops

Anaconda Inc., the dominant platform for AI, data science and machine learning, announced the general release of AI Navigator, a free and powerful desktop application...

Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Customer Experience

Inoria & Parloa Transform Customer Interactions with AI

Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration...

Customer Experience

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable...

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Tag: Customer Service

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