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Customer Experience

PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...
Generative AI

Anaconda Launches AI Navigator to Bring Gen AI to Desktops

Anaconda Inc., the dominant platform for AI, data science and machine learning, announced the general release of AI Navigator, a free and powerful desktop application...
Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...
Customer Experience

Inoria & Parloa Transform Customer Interactions with AI

Inoria, a full-suite contact center solutions and service partner announces new partnership with Parloa, a leading provider of AI-powered automation for customer service. This collaboration...
Customer Experience

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable...
Automation in AI

Pia Introduces Usage-Based Pricing Model for AI-Led Automation Platform for MSPs

Pia, the ultimate ai-led automation platform for MSPs, empowering them with improved efficiency, faster ticket management, and elevated customer service, is excited to announce...
Automation in AI

CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems

CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme CommBox, the leader in AI and automated customer communications, is launching...
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