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Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Enterpret Secures $20.8M in Series A Funding

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding....

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Miguel Lopes

AI Bots Mimicking Human Users: The New Face of Advertising Fraud

Fraudsters are constantly developing their tactics, with their latest trick attempting to disguise themselves as your best-performing user. By using AI-powered bots, they’re slipping...
Model Quality

Model Quality vs. Cost per Task: How Should Enterprises Benchmark AI?

The smartest AI model is not automatically the smartest business decision. That sounds obvious, yet enterprises still compare models as if a higher benchmark...
AI Inference Stack

Inside the AI Inference Stack: Where Enterprise AI Costs Actually Accumulate

The biggest AI bill may not come from training. It may come from everything that happens after the model is trained. That is the inference...
Cost per Completed Task

Cost per Completed Task Will Replace Cost per Token as the AI KPI

AI bills can look cheaper while AI operations quietly become more expensive. That is the trap many enterprises are quietly walking into. Cost per...
Modulate

Modulate Raises $25 Millions to Scale Its Lead in Frontier Audio-Native AI

Future Ventures-led round brings Modulate’s funding to $60 million as the company expands its frontier AI models, developer ecosystem and partner network Modulate, the frontier...