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Customer Experience

TTEC Digital & Verint Partner for CX Automation on Cloud

TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, announced that TTEC Digital will expand its...
Customer Experience

Five9 Launches Spotlight for AI Insights & Expands Analytics

New Custom Metrics, Analytics, and Reporting Solutions Designed to Give Businesses Faster Actionable Insights to Deliver an AI-elevated Customer Experience Five9, provider of the Intelligent...
Customer Experience

Siteimprove Names Nayaki Nayyar as New CEO

Seasoned SaaS and Artificial Intelligence (AI) veteran joins Siteimprove to drive the next phase of innovation and growth Siteimprove, a leading AI-powered SaaS platform for...
Customer Experience

TaskUs Launches AI Consulting to Lead Businesses Forward

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its...
Customer Experience

SupportLogic Launches Cognitive AI Cloud for Next-Gen Agents

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SupportLogic, the world's first AI-native support experience...
Customer Experience

Jotform Unveils AI Agents to Revolutionize Support

Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual...
Customer Experience

Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...
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AITech365 Weekly Roundup

AITech365 Weekly Roundup: Responsible Enterprise AI, Autonomous Operations and Real-Time Intelligence

AIT365 News Desk -
Enterprise AI is moving from experimentation into operational systems, reshaping how organisations manage data, marketing, software delivery and cybersecurity. This week’s developments highlight four...
NVIDIA

Andrada Morar Joins NVIDIA to Lead Marketing Strategy & Operations

AiTech365 Bureau -
NVIDIA has appointed Andrada Morar to lead its Marketing Strategy & Operations, adding experienced leadership to its global Marketing and Communications team. Morar announced...
OpenAI

Caroline Couvillon Joins OpenAI as Head of Global Large Advertiser Marketing

AiTech365 Bureau -
OpenAI has appointed Caroline Couvillon as its Head of Global Large Advertiser Marketing (GLAM), marking a new chapter in her career following her departure...
OpenAI

Elke Karskens Appointed Managing Director for UK, Ireland and Northern Europe at OpenAI

AiTech365 Bureau -
OpenAI has appointed Elke Karskens as Managing Director for the UK, Ireland and Northern Europe, marking a new leadership chapter for the executive after...
Veeam Software

Veeam Appoints Mark Fitzgerald as VP of Technical Customer Support for EMEA

AiTech365 Bureau -
Veeam Software has appointed Mark Fitzgerald as Vice President of Technical Customer Support for Europe, the Middle East, and Africa (EMEA), strengthening its regional...