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Customer Experience

Frontline Group Launches Pilot for vCON Platform

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...
Automation in AI

Sanas & Arise Partner to Offer Real-Time Accent Translation

Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences Sanas, inventor of...
Analytics

Snowplow Launches Signals: Real-Time AI Customer Insights

Built for product and engineering teams, Snowplow Signals makes it easy to deliver deep, real-time customer context to apps and AI agents - fueling...
Customer Experience

Movate & Alcatel-Lucent Enterprise Partner to Boost AI-Driven Digital Transformation

Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider...
Customer Experience

FourNet Launches AI Contact Centre Agent That Learns, Acts

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations Digital transformation and customer experience specialists,...
Customer Experience

Oracle AI to Transform Customer Service for Utilities

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...
Customer Experience

Sinch & OneReach.ai Form Strategic Partnership

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the...
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AITech365 Weekly Roundup

AITech365 Weekly Roundup: Responsible Enterprise AI, Autonomous Operations and Real-Time Intelligence

AIT365 News Desk -
Enterprise AI is moving from experimentation into operational systems, reshaping how organisations manage data, marketing, software delivery and cybersecurity. This week’s developments highlight four...
NVIDIA

Andrada Morar Joins NVIDIA to Lead Marketing Strategy & Operations

AiTech365 Bureau -
NVIDIA has appointed Andrada Morar to lead its Marketing Strategy & Operations, adding experienced leadership to its global Marketing and Communications team. Morar announced...
OpenAI

Caroline Couvillon Joins OpenAI as Head of Global Large Advertiser Marketing

AiTech365 Bureau -
OpenAI has appointed Caroline Couvillon as its Head of Global Large Advertiser Marketing (GLAM), marking a new chapter in her career following her departure...
OpenAI

Elke Karskens Appointed Managing Director for UK, Ireland and Northern Europe at OpenAI

AiTech365 Bureau -
OpenAI has appointed Elke Karskens as Managing Director for the UK, Ireland and Northern Europe, marking a new leadership chapter for the executive after...
Veeam Software

Veeam Appoints Mark Fitzgerald as VP of Technical Customer Support for EMEA

AiTech365 Bureau -
Veeam Software has appointed Mark Fitzgerald as Vice President of Technical Customer Support for Europe, the Middle East, and Africa (EMEA), strengthening its regional...