Wednesday, June 25, 2025

Pega Named a Leader in Real-Time Interaction Management by Independent Research Firm

Related stories

Gurobi Unveils Gurobot an AI Assistant for Instant Support

Gurobi Optimization has introduced a new AI Assistant designed...

Deloitte Unveils AI tools to boost human-machine workforce

Designed to identify AI impacts on tasks and skills,...

EPAM unveil DIAL 3.0, evolved genAI platform for enterprise

EPAM Systems, a global digital engineering powerhouse, unveiled DIAL 3.0,...

HPE unveils NVIDIA AI Factory Solutions for global adoption

HPE and NVIDIA launch AI factory solutions to boost...

Kognitos Launches Neurosymbolic AI with $25M Series B

Kognitos, a leader in AI automation for business operations,...
spot_imgspot_img

Pegasystems Inc., the leading enterprise AI decisioning and workflow automation platform provider, announced Forrester Research has named Pega a Leader in The Forrester Wave: Real-Time Interaction Management (RTIM) report. Pega earned the top scores in the main scoring categories of ‘current offering’ and ‘strategy,’ as well as the highest possible score in ‘market presence.’

In the report, under the headline “Pegasystems dominates enterprise RTIM with its focus on customer-first business value,” the report says: “Pega’s reference customers universally praised its Customer Decision Hub as the centralized “brain” responsible for orchestrating billions of real-time interactions across an impressive 13 channels (on average).” It later says: “Pega sets the gold standard for enterprise RTIM implementations, predominantly for financial services, insurance, and telecommunications firms.”

Also Read: INOC Launches Advanced Ops 3.0 Platform at Metro Connect 2024, Showcasing Transformative AIOps and ITSM Capabilities for Network Operations

Pega was among the 13 most significant RTIM providers evaluated for the report. In addition to receiving top scores in the ‘current offering’ and ‘strategy’ categoriesPega received the highest possible score in 25 of the 30 sub-criteria, including predictive AI, generative AI, real-time decisioning, inbound digital orchestration, outbound digital orchestration, customer data integration, vision, innovation, roadmap, pricing flexibility and transparency, community, customers, and more.

Forrester evaluated Pega Customer Decision Hub™, which serves as an always-on ‘brain’ providing centralized AI across all customer touchpoints – inbound, outbound, and paid – to optimize interactions and maximize customer value. Its predictive analytics and customer decision management enables leading enterprises to surface unique insights and adapt quickly, recommending hyper-personalized next-best actions in real time during every step of the customer lifecycle – from marketing to sales to customer service and retention.

SOURCE: BusinessWire

Subscribe

- Never miss a story with notifications


    Latest stories

    spot_img