Veeam Software has appointed Mark Fitzgerald as Vice President of Technical Customer Support for Europe, the Middle East, and Africa (EMEA), strengthening its regional customer support leadership as the company continues expanding its data resilience and cybersecurity offerings.
Fitzgerald announced his appointment on LinkedIn, sharing his excitement about joining Veeam and working with its EMEA technical support team, customers, and partners. He joins the company after spending two years at Palo Alto Networks, where he worked with the EMEA technical support organization.
In his new role, Fitzgerald will lead Veeam’s technical customer support operations across EMEA, focusing on supporting customers and strengthening regional service capabilities. His responsibilities will involve working closely with technical support teams and engaging with customers and partners across the region.
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His appointment comes as enterprises face increasingly complex IT environments, with growing adoption of cloud infrastructure, hybrid environments, and AI-powered applications. These developments are increasing the importance of reliable technical support, rapid issue resolution, and effective data recovery strategies.
Veeam provides data resilience solutions spanning backup, recovery, data portability, security, and intelligence across cloud, virtual, physical, SaaS, and Kubernetes environments. The company serves more than 550,000 customers worldwide, including 82% of the Fortune 500.
As organizations strengthen their resilience against cyberattacks, ransomware, and infrastructure disruptions, technical customer support has become an important part of maintaining business continuity and customer confidence.
