Rewst, the only Automation Platform purpose-built for MSPs, announced the first three prebuilt apps for App Builder, the company’s module for extending Rewst automations with branded front-end experiences or apps. The prebuilt apps—a forms portal, technician analytics app, and all-in-one client portal—allow customers to see immediate value from App Builder and can be deployed with minimal configuration or customized to their needs.
More than 50 Rewst customers actively tested App Builder in the closed beta period. These MSPs envisioned and built a variety of apps, including portals for technicians and clients to centrally access available Rewst forms; internal analytics apps that enable proactive decision-making; and self-service portals that deliver differentiated client experiences. App Builder excels in delivering a unified experience layer, powered by Rewst workflows and forms, eliminating the need to use multiple, single-purpose tools to accomplish specific tasks.
“At Courser, our goal is to be the most sought-after IT partner. In the age of same-day delivery and ‘Buy it now’, process automation will be critical to meet the expectations of tomorrow’s customers,” said Tre Eiler, Automation Services Manager at Courser. “App Builder is the next step for service providers on their automation journey. From a product storefront to self-service user management, patching compliance, XDR triage, new hire onboarding and agreement reconciliation, the possibilities to create bespoke platforms for your team and customers are unparalleled, delivering customer experiences that can only be rivaled by large corporations.”
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Unlock immediate value with prebuilt apps
Rewst is developing a series of prebuilt apps for the most common use cases that package the necessary pages, components, navigation, workflows, and forms to run out of the box. Like Rewst’s prebuilt automations, called Crates, prebuilt apps deliver immediate business value. As MSPs get up to speed on App Builder, they can extend them with additional functionality or use them as inspiration for their own custom apps.
The first three apps include:
- Forms Portal – Inspired by the first App Builder use case, the Forms Portal allows employees and clients to easily access the necessary Rewst forms based on granular permissions. This template provides a great starting block for users to learn App Builder and quickly add value to their business.
- Operational Analytics Portal – This portal aggregates data from various tools and outputs actionable insights for MSPs to further streamline operations. Reports include Tickets by Type to identify high-volume ticket categories ripe for automation; Device Inventory to monitor device stock; SaaS License Inventory to monitor license usage and optimize client subscriptions; and Device EOL to proactively flag machines for replacement.
- All-In-One Client Portal – The portal transforms service delivery by empowering clients to instantly self-serve common IT requests —not just submit tickets. Powered by Rewst automations, requests include including onboard/offboard employee, group change, password reset, reset locked account, and more to come. The portal enables MSPs to deliver a fully customizable and white-labeled solution tailored to clients’ specific needs.
“When you need a car, you order one from the Uber app. When you need paper towels, you order them in the Amazon app. Yet, when you need support from your MSP, you pick up the phone or send an email,” said Aharon Chernin, Founder and CEO of Rewst. “App Builder is going to move client-MSP interactions into the 21st century, in line with the simplicity of using your favorite apps. I feel strongly that this will be the next source of competitive advantage in the MSP market.”
SOURCE: PRWeb
