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Automation in AI

aiOla Raises $25M for Voice AI Expansion

aiOla, a leading deep tech voice & conversational AI lab, announced a $25 million Series A2 round that included United Airlines Ventures as a strategic...

Customer Experience

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation

NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s...

Customer Experience

Camunda Forms Strategic Partnership with Liferay

This partnership empowers businesses to achieve agile collaboration and deliver exceptional digital experiences through intelligent automation. Camunda, and Liferay, Inc., are joining forces to build...

Customer Experience

Rasa Debuts Multimodal Voice AI for Enterprises at CCW

Rasa, a leader in conversational AI, has introduced a groundbreaking advancement in enterprise voice automation. Showcased at Customer Contact Week (CCW) 2025 at Caesars...

Customer Experience

Infobip Launches CXOP: AI-Driven Customer Conversations

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a...

Customer Experience

iQor CXBPO Unveils infinityAiQ Platform for Smart CX

iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise,...

Customer Experience

Frontline Group Launches Pilot for vCON Platform

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...

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