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Customer Experience

Zoom introduces Zoom AI Companion — available at no additional cost with paid Zoom user accounts

Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional...

Customer Experience

Virgin Atlantic Selects Amperity to Deliver AI-powered Unified Customer Profiles Built on First-Party Data Foundation

The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences Amperity, the...

Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

Customer Experience

Verbit Releases New Generative AI Product Suite

Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite. Customers will now gain even greater...

Customer Experience

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...

Business Technology

Thoughtworks Launches Generative AI Product Accelerator

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering, announced product accelerators aimed to help organizations identify near-term opportunity areas and projects...

Business Technology

CAPGEMINI Launches New Set Of generative AI offerings

As a trusted business and technology transformation partner to its clients, Capgemini has successfully delivered many generative AI projects over the last few years,...

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