Friday, May 24, 2024

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

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Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a winner of the 2024 Excellence in Customer Service Award presented by Business Intelligence Group.

“We perfected BoldDesk over years of use internally for customer support across our ecosystem of products,” said Daniel Jebaraj, CEO of Syncfusion. “The Excellence in Customer Service Award is especially meaningful as it validates our focus on providing the best service for our customers, and in turn, their customers.”

BoldDesk is a cost-effective, user-friendly solution that facilitates a wide range of customer support activities. The cloud-based software:

  • Optimizes and scales customer support workflows, including ticketing and email communications.
  • Automates repetitive tasks.
  • Is fully customizable to suit the specific needs of businesses of all sizes.
  • Integrates with a variety of business tools and apps.
  • Has SMB-friendly pricing.

Also Read: Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

Additionally, BoldDesk’s generative AI features increase efficiency, improve customer communications via real-time language translation and writing features, and enhance knowledge base articles with automatic summarizations and SEO optimization. BoldDesk’s mobile platform is available on Google Play and in the App Store.

“In today’s dynamic environment, customer service teams and suppliers have had to adapt significantly,” said Maria Jimenez, Chief Nominations Officer at the Business Intelligence Group. “We’re thrilled to recognize Syncfusion for their exemplary leadership and impactful contributions to improving everyday lives.”

The Excellence in Customer Service Awards celebrate those who support their own customers and those who develop tools to help others find success. Awards were given to consultants, outsourcing partners, and technology providers for superior performances in the past 12 months.

Source: BusinessWire

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