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Inbenta Appoints Merlin Bise as Chief Technology Officer

Inbenta, a conversational AI platform designed to optimize customer experience, announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will...

NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report

NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the...

Humane Selects Optiva BSS for Launch of New Ai Pin

The first wearable device and software platform with embedded mobile virtual network operator (MVNO) connectivity built to deliver personal artificial intelligence (AI) services leverages...

Hinduja Global Solutions: New Research Shows Customer Experience Decision Makers Betting Big on Artificial Intelligence

Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), recently released new findings from its CX Buyers’ Insights Report based on a...

DRUID AI Appoints Bill Schwaab as Vice President of Sales for North America

DRUID AI, a leading innovator in conversational AI solutions, is delighted to announce the appointment of Bill Schwaab as the new Vice President of Sales for North...

OneSpan Introduces New Partner Network Program to Broaden Delivery of Secure and Seamless Customer Experiences

Empowering partners to expand their portfolio with high-assurance identity proofing, strong authentication, and secure e-signature solutions OneSpan™, the digital agreements security company, announced the launch...

Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working

Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback...

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