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Customer Experience

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...

Business Technology

Ash Devata Appointed as New CEO of GreyNoise Intelligence

GreyNoise Intelligence, the cybersecurity company helping organizations and governments gain real time visibility into software attacks on the Internet, is pleased to welcome Ash Devata as...

News

USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect

USAN, a leader in customer engagement solutions, is proud to announce the launch of USAN Realm™, a groundbreaking SaaS platform designed to transform contact center...

Marketing and Analytics

Verint Named Leader in 2023 Opus Research Conversational AI Evaluation

Verint Open Platform including Conversational AI and Containment Bots Elevates Customer Experiences, Increases Employee Productivity and Reduces Costs Through Scalability, Real World Success and...

Healthcare

Aktana acquires Tact.ai’s Field Engagement and Conversational AI technology

The introduction of Aktana Copilot provides greater value to field workers by delivering world-class information on mobile phones and synchronizing CRM and content in...

News

Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk

Verint The Customer Engagement Company, announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk,...

Cloud

Twilio recognized as a Leader in 2023 Magic Quadrant for CPaaS

Twilio Inc., the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that Twilio has been positioned by Gartner® as...

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