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Six AI powerhouses and digital services companies launch AI/R, the AI Revolution Group

AI/R Group emerges with an ambitious mission to revolutionize tech consultancy and digital transformation models by embedding AI into every aspect of customer engagement...

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...

Ash Devata Appointed as New CEO of GreyNoise Intelligence

GreyNoise Intelligence, the cybersecurity company helping organizations and governments gain real time visibility into software attacks on the Internet, is pleased to welcome Ash Devata as...

USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect

USAN, a leader in customer engagement solutions, is proud to announce the launch of USAN Realm™, a groundbreaking SaaS platform designed to transform contact center...

Verint Named Leader in 2023 Opus Research Conversational AI Evaluation

Verint Open Platform including Conversational AI and Containment Bots Elevates Customer Experiences, Increases Employee Productivity and Reduces Costs Through Scalability, Real World Success and...

Aktana acquires Tact.ai’s Field Engagement and Conversational AI technology

The introduction of Aktana Copilot provides greater value to field workers by delivering world-class information on mobile phones and synchronizing CRM and content in...

Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk

Verint The Customer Engagement Company, announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk,...

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