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Generative AI

New SAS GenAI tools for marketers leverage Amazon Bedrock

SAS, a global leader in data and AI, is adding new generative AI (GenAI) capabilities to its MarTech solution SAS Customer Intelligence 360. In a new integration with...
Customer Experience

Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation

Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI...
Customer Experience

Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the...
Customer Experience

Inspiro Wins 2024 Fortress Cybersecurity Award for Data Protection

Inspiro, a global leader in customer experience outsourcing, has won a 2024 Fortress Cybersecurity Award for Data Protection. With over 20 years of outsourcing expertise,...
Marketing and Analytics

Higher Logic Releases New AI Features

AI Assistant, AI Suggested Tags, and Bulk Upload with AI mark a new era in AI-powered member and customer engagement Higher Logic, the leading online...
Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...
Apps

Builder.ai Strengthens Leadership with Craig Saunders from Amazon as New Vice President of Artificial Intelligence

Builder.ai, the AI-powered composable software platform that allows every business and entrepreneur to become digitally powered, is excited to announce the appointment of Craig...
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