Sunday, July 14, 2024

Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

Related stories

Synchron Announces Brain Computer Interface Chat Feature Powered by OpenAI

New feature includes AI-driven emotion and language predictions for...

Inspiro Wins Multiple Gold Honors from Globee® Awards

Inspiro, a leading global CX outsourcing company, is excited...

Peak Boosts Business Productivity with General Release of Agentic AI Assistant, Co:Driver

Artificial intelligence company Peak announced the general availability of Co:Driver,...
spot_imgspot_img

Wipro, a leading technology services and consulting company, announced a strategic collaboration with Hewlett Packard Enterprise (HPE) to launch a GenAI solution within the new Customer Experience Center (CEC) at the Wipro Cloud Studio’s Kodathi office to serve customers globally. The solution will leverage Wipro’s Smart Operations platform and HPE Machine Learning Development Environment to enhance operational efficiency and customer experience.

The solution will be designed to reduce Mean Time to Resolution (MTTR) duration for GenAI applications by about 50% based on field testing results, decrease the inflow of incidents by 30%, increase Overall Equipment Effectiveness (OEE), and reduce process cycle time to drive ongoing operational excellence. It will benefit industries heavily reliant on customer service, IT support, and operations such as financial services, healthcare, and manufacturing sectors.

Further, the solution will provide clients with the flexibility to select from a diverse range of Large Language Models (LLMs), depending on their unique business needs.

Also Read: IT Infrastructure Firm Catering to Prominent U.S. Blue Chip Companies Selects ServiceNow-Centric CCaaS Solution to Revolutionize CX and EX

Jo Debecker, Managing Partner and Global Head, Wipro FullStride Cloud, said, “The co-creation of this GenAI platform is a testament to our longstanding strategic partnership with HPE and to our unwavering commitment to delivering advanced AI solutions within our new Customer Experience Center. This practice-specific center will showcase the potential of HPE Machine Learning Development Environment along with Wipro’s cutting-edge solutions. Together we will continue to push the boundaries of innovation to ensure our clients realize their business ambitions.”

Marc Waters, Senior Vice President, Global Sales, HPE, said, “Our collaboration with Wipro is well proven over many years and this expansion to include AI solutions is an exciting progression. Wipro’s deep technical expertise and HPE’s AI technology are a powerful combination that will accelerate time to value for our customers. By including HPE Machine Learning Development Environment as part of Wipro’s GenAI customer experience, we will enable customers to develop and deploy AI models faster by integrating with popular machine learning frameworks and simplifying data preparation.”

Source: Businesswire

Subscribe

- Never miss a story with notifications


    Latest stories

    spot_img