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Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management

Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data and...

Generative AI

ASAPP Unveils GenerativeAgent, A Generative AI Application Capable of Fully Automating Contact Center Interactions

ASAPP, the generative AI company for contact centers, unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions....

Cloud

VIDIZMO Launches Facial Attribution for AI-Driven Classifications, Enabling Deeper Audience Insights

VIDIZMO, the world's premier innovator in AI-driven solutions for enterprise video content management, digital evidence management, and redaction, continues to demonstrate its commitment to...

News

TELUS International and Appian Strengthen Strategic Partnership to Help Companies Simplify Complex Business Processes with an Innovative Block-Based Automation Platform

TELUS International, a leading digital customer experience innovator that designs, produces and delivers next generation solutions, including artificial intelligence (AI) and content moderation solutions...

News

MYCOM OSI Launches AInsights Availability in AWS Marketplace

MYCOM OSI, a leading independent provider of Network Assurance and Service Experience Assurance solutions to some of the world's largest communications service providers (CSPs),...

Automation in AI

ThroughPut.AI launches New Inventory Projection Capabilities to Minimize Risk of Overstocking and Stockouts

Customers will now be able to see inventory projections in the near, short, and long term, enabling them to expose risks, highlight recommended actions...

Analytics

OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services

OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced its strategic partnership with Telviva, a prominent South...

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Search results for: Customer Experience

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