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TELUS International and Appian Strengthen Strategic Partnership to Help Companies Simplify Complex Business Processes with an Innovative Block-Based Automation Platform

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TELUS International, a leading digital customer experience innovator that designs, produces and delivers next generation solutions, including artificial intelligence (AI) and content moderation solutions for market-creating global brands, today announced the expansion of its strategic partnership with Appian to offer customers a channel of Fast, agile end-to-end value through an intelligent Automation as a Service (AaaS) platform.

Through its partnership with Appian, TELUS International has established a unified IT ecosystem powered by AI. This ecosystem brings together technologies, such as AI, machine learning and robotic process automation, to create a data factory architecture that integrates next-generation data management across the enterprise and delivery to on-premises endpoints and across multiple cloud environments. Appian’s block-format process automation platform lets you create applications with a visual interface, making application design faster and more accessible and helping to solve skills gaps in many organizations.

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“Intelligent, block-programmable automation solutions, accessible through an on-demand cloud service, are essential to changing the way teams conceptualize and execute their work and to enable a more agile approach to quickly, efficiently and effectively address cost-effectively addresses the complexity of modern business demands and market dynamics,” says Monty Hamilton, Senior Vice President, TELUS International. Our even closer collaboration with Appian marks a critical step in our journey to empower customers with automation solutions that eclipse the effort-reward ratio of software design. Integrating Appian’s schematic capabilities with our current capabilities has helped us develop a suite of superior, innovative, interconnected applications that facilitate seamless cross-department collaboration and end-to-end business process automation rather than compartmentalized tasks.

“The agility and adaptability of the Appian platform combined with the TELUS International AaaS platform allows companies in all sectors to uniquely approach the challenges at hand and obtain concrete results,” explains Medhat Galal, senior Vice President, Engineering at Appian. Together, we are able to drive innovation and reduce resource-intensive tasks through the development of AI-powered blueprint programming and end-to-end process automation. »

SOURCE: Businesswire

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