8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced strong customer adoption and usage of the AI-powered 8×8 Platform for CX is helping to drive the next phase of the company’s CX transformation. AI-based customer experience solutions, led by organizations increasingly adopting 8×8 Intelligent Customer Assistant to provide customer self-service, grew 84% year-over-year as of the third quarter of fiscal year 2025 ended December 31, 2024.
“Organizations are increasingly recognizing that long-term growth hinges on repeat customers, and the key to earning that loyalty is exceptional customer satisfaction. Businesses that prioritize seamless operations and outstanding service aren’t just meeting expectations—they’re creating the conditions for customers to return, advocate, and drive sustainable success,” said Samuel Wilson, Chief Executive Officer at 8×8, Inc. “The 8×8 Platform for CX is proving essential for organizations as they embrace AI to simplify complexity and fuel sustainable growth—empowering CX and IT leaders to transform fragmented interactions into seamless, impactful experiences that exceed customer expectations.”
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More organizations are adopting the AI-powered 8×8 Platform for CX to enhance their customers’ journey across every touchpoint. Highlights as of December 31, 2024, the end of 8×8’s FY25 Q3, included:
- AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8×8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% year-over-year and over 12% quarter-over-quarter.
- The volume of 8×8 Intelligent Customer Assistant AI interactions grew more than 370% year-over-year and 40% quarter-over-quarter.
- More customers deploying the 8×8 Intelligent Customer Assistant for Voice solution attributed to a 160% jump in Voice AI interactions quarter-over-quarter and represented more than 58% of all AI interactions in FY25 Q3.
Source: Businesswire
