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IT and DevOps

Persistent and Nagarro Form $2.9 Billion AI-Led Digital Engineering Powerhouse via Strategic Merger

This development comes as a key development for the technology services industry as Galaxy Germany Holding SE, which is wholly owned by Persistent Systems...

Customer Experience

Cresta Unveils Conductor to Accelerate Enterprise AI Agent Development

Cresta, a unified customer experience AI platform, has formally introduced Cresta Conductor, a developer-first agentic engine that can create and optimize production-grade AI agents...

Customer Experience

LogRocket Introduces Ask Galileo to Transform Product Insights with AI

LogRocket recently introduced Ask Galileo, an AI, driven chat tool that enables product and engineering teams to swiftly figure out user behavior and product...

Customer Experience

Medallia Sets Innovation Agenda at Experience ’26 – Omni CX

Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee...

Ecommerce

Google Cloud Ushers in a New Era of Agentic Commerce

Google Cloud has officially kicked off what it calls the “agentic commerce era” a transformational shift in how shopping and retail will work in...

Customer Experience

iQor CXBPO™ Acquires OP360 to Expand Global CX Reach

iQor CXBPO™, a global leader in customer experience business process outsourcing (“BPO”), announced its acquisition of OP360, a high-performing BPO provider known for its...

Analytics

Amazon Connect Launches AI-Powered Predictive Insights – A Game Changer for Analytics and Customer Engagement

Amazon Connect announced the public preview of its new “AI-powered predictive insights” feature a significant expansion of its capabilities for contact centers and customer-facing...

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