Artera, the SaaS digital health leader in patient communications, recently unveiled a suite of new product innovations designed to redefine patient communications during the annual Artera Heartbeat Customer Conference.
Artera’s CEO and Co-Founder, Guillaume De Zwirek, kicked off the event with a keynote presentation unveiling new Artera products, available to use with the Artera Harmony platform, some of which included:
- Artera Pulse Outreach: Enables dynamic, recurring patient outreach from any data source to bridge care gaps and enhance patient outcomes. Artera Pulse Outreach reduces manual outreach time with dynamic, auto-refreshing lists based on data cohorts and imports. The versatile tool is deployable across a range of use cases, including care gap closure, pre- and post-visit communications, medication adherence and more.
- Artera Branded Messaging: Artera is the first patient communications solution to bring rich messaging to healthcare with Artera Branded Messaging, a solution that enables healthcare providers to include their logo, images and information in the patient’s existing text messaging app, thereby delivering a branded, personalized SMS experience to their patients.
- Artera Connection Hub (BETA): A suite of interoperability and reporting tools designed to streamline patient engagement across both Artera and third-party systems. Artera’s advanced APIs and detailed preferences framework enable healthcare providers to streamline messaging and data management while delivering a personalized patient experience based on individual communication settings.
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Artera Heartbeat’24: Where Technology Transforms Patient Experience
Artera Heartbeat’24, a premier patient experience event, delivers an immersive experience for strategic leaders and power-users from Artera’s 800+ health system customers. From tailored breakout sessions and hands-on workshops to inspiring keynotes and networking moments, attendees were delivered a diverse range of experiences to foster meaningful connections and drive actionable patient communications insights. Building on its strong 97+ NPS score from Heartbeat’23, this year’s event delivered new experiences based on health system feedback, including:
- Educational Workshops & Affinity Discussions: Hands-on product training and best practices from Artera power-users and product leaders on a range of patient experience topics such as intake, payments, scheduling, referrals and more. Five tailored affinity sessions, hosted by Artera customers, for health system leaders to network, connect and learn from other like-minded organizations.
- Marketplace Lounge: Educational experience which featured a hand-selected group of third-party HIT vendors from the Artera Marketplace (Blockit, Flywire, Health iPass, Hyro, RevSpring and Tonic) to highlight how collaborative innovation across the digital health ecosystem can foster more connected experiences for patients.
- Inspiring Keynotes: Featuring the Ninth Secretary of the U.S. Department of Veterans Affairs, David Shulkin, and an inspirational session from four-time Olympian, medalist and cancer survivor Chaunté Lowe.
SOURCE: Artera