Martech

Customer Experience

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon...

Customer Experience

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a...

Customer Experience

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across...

Marketing and Analytics

Aarki Unveils AI-Powered Mobile Marketing Platform

New platform set to advance mobile advertising with AI and privacy-centric solutions, increasing ROI on mobile growth marketing campaigns Aarki, an AI company that delivers mobile...

Marketing and Analytics

Six AI powerhouses and digital services companies launch AI/R, the AI Revolution Group

AI/R Group emerges with an ambitious mission to revolutionize tech consultancy and digital transformation models by embedding AI into every aspect of customer engagement...

Customer Experience

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences. Frost & Sullivan recently researched...

Business Technology

Intel Announces Americas Partner Awards

Intel announced the recipients of its prestigious “Intel Partner Alliance Partner of the Year” awards, recognizing 28 outstanding partners in advance of Intel Vision 2024...

Customer Experience

What is RPA in Customer Service? Benefits & Use Cases Included

Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for...

Customer Experience

Quiq Selected for Enterprise Connect 2024 Innovation Showcase

Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce...

Marketing and Analytics

Stensul Supercharges Adobe GenStudio, Empowering Businesses to Scale Content Creation Velocity

Stensul, the Marketing Creation Platform™, is highlighting the synergy between its solution and Adobe GenStudio at Adobe Summit 2024. For businesses seeking to optimize creative...

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