Friday, November 7, 2025

Customer Experience

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Customer Experience

Level AI Named a Gartner Cool Vendor in Customer Support and Service Technology for Pioneering Advanced AI & LLM Applications from Customer Conversation Data

Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite...
Customer Experience

TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for...
Customer Experience

Aria Systems and Salesforce Establish Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution

Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, announced a strategic industries partnership with Salesforce, the #1 AI...
Customer Experience

TTEC Digital achieves Microsoft Business Applications 2023/2024 Inner Circle Award

TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year TTEC Holdings Inc., a leading global CX (customer experience)...
Customer Experience

Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centers Using Maestro

Bandwidth Inc., a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to...
Customer Experience

Zoom introduces Zoom AI Companion — available at no additional cost with paid Zoom user accounts

Zoom Video Communications, Inc. announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional...
Customer Experience

Virgin Atlantic Selects Amperity to Deliver AI-powered Unified Customer Profiles Built on First-Party Data Foundation

The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences Amperity, the...
Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...
Customer Experience

Perficient Announces New and Expanded Generative AI Initiatives

With the arrival of generative artificial intelligence, companies turn to the leader in digital consulting to explore the applications and analyze the scope of...
Customer Experience

Verbit Releases New Generative AI Product Suite

Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite. Customers will now gain even greater...
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