Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for services or products that offer good customer experiences (CX).
This makes sense because who wants to listen to pre-recorded messages or to businesses that offer bad...
Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation
Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year's Enterprise Connect's 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of...
Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
As an Elite Tier partner in the Genesys AppFoundry, Cognigy will continue...
TechSee Brings AI Visual Service Automation to Amazon Connect Agent Workspace's Omnichannel Customer Experience
TechSee, a global leader in Visual AI-Powered CX Automation, announced it is working with Amazon Web Service's (AWS) new and improved Amazon Connect Agent Workspace. The new 3P functionality enables effortless integration with Amazon Connect, an...
The prompt and data engineering platform has been recognized at Enterprise Connect for excellence in enterprise communications and CX.
HumanFirst, a prompt and data engineering platform for Generative AI (GenAI), announced their expansion into the Communications Platform as a Service (CPaaS) market to accelerate time to GenAI value for CPaaS...
Zeda.io, the leading customer insights hub, announced the launch of Insights 2.0, the latest evolution in AI-driven tools designed to revolutionize how product leaders leverage customer feedback for revenue-driven product development.
Insights 2.0 by Zeda.io marks a significant leap forward in product management, offering a sophisticated AI Copilot that seamlessly transforms...
Cuber Inc, a Silicon Valley-based hyperautomation startup, announced its general availability of Cuber Generative AI Bots, enabling enterprises with AI-powered digital humans and chatbots for an enhanced customer experience. Cuber's generative AI bots are built on open standards and a component-driven architecture. They are powered by a low-code environment...
Enghouse Interactive, a unit of Enghouse Systems Limited and a leading provider of customer experience (CX) solutions, announces the launch of its artificial intelligence (AI) products from new generation. These advanced offerings are designed to strengthen contact center capabilities, improve agent productivity and provide unprecedented insights into customer interactions.
Since 2019,...
With SuperHuman Outsourcing, TaskUs fortifies its global business process outsourcing (BPO) teams with new AI-powered solutions to maximize performance and efficiency.
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced AssistAI, a new knowledge-based assistant built on the TaskGPT platform. Custom-trained...
Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration with TD Reply . This innovative portal allows you to carry out advanced analyzes using specialized Large Language Models to activate data-driven strategies aimed at improving the customer...
