Pioneering Conversational Customer Experience Platform Recognized for Advancing Customer Service through AI Innovation
Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year’s Enterprise Connect’s 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of trailblazing companies aligned with a theme. In 2024, the theme is Customer Experience.
Quiq was chosen based on three criteria: its potential to enhance customer experience, its potential for business impact, and its suitability for enterprise use. Since unveiling the first LLM-powered AI Assistant for LOOP Insurance in September last year, Quiq has been at the forefront of assisting various companies in automating their customer service inquiries, solidifying its position as the industry leader in live LLM implementations. Quiq’s early understanding of the power of LLMs and fast rate of innovation to develop safe and accurate LLM-powered AI Assistants was recognized by the Innovation Showcase judges.
“The results our customers are achieving underscore exactly how transformative generative AI is going to be for customer service and contact center operations,” said Mike Myer, CEO and Founder of Quiq. “For instance, Molekule achieved a remarkable 60% automated resolution using Quiq‘s LLM-powered AI Assistant, while Accor saw a doubling in intent-to-book metrics with our technology. It’s an honor to be selected for the Innovation Showcase at Enterprise Connect this year. I’m proud to be helping enterprises plot a course to the next generation of customer service that combines AI and humans to deliver better and more efficient CX.”
In his article ‘Celebrating Innovative #CX #C24’ on NoJitter, Dave Michels from TalkingPointz remarked, “As the industry shifts from a tech focus to an outcome-based focus, it’s a pivotal time in how enterprises approach customer service. This year’s Innovation Showcase participants reflect that shift.”
Michels introduced the other judges for EC24: Dominic Kent from UC Marketing, Maribel Lopez from Lopez Research, and David Myron from Omdia. The judges commended the outstanding quality of the applicant companies.
“This year’s showcase had the potential to be flooded with “me too” AI applications. It was refreshing to see the unique, innovative, and enterprise-ready ways communications tech can make agents more efficient while improving customer experiences,” said Kent.
SOURCE: PRNewswire
