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Customer Experience

NiCE and RingCentral Expand Strategic Partnership to Unify AI-Powered CCaaS and UCaaS Solutions

Multi-year agreement enables NiCE to resell RingEX while extending their co-selling arrangement for RingCentral Contact Center powered by NiCE CXone. Enterprise cloud software leaders NiCE...

Cloud

NiCE Partnering with AWS to Deliver Agentic AI Across Europe’s Regulated Markets

As an extension to their partnership, NiCE has been chosen by Amazon Web Services (AWS) as a launch partner in Europe for AWS European...

Business Technology

NiCE Launches Workforce Suite for Hybrid AI Teams

Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience. NiCE introduced the Workforce...

Customer Experience

BluIP and NiCE Deliver Unified UCaaS + CCaaS Intelligence

Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire Organization BluIP, a leading provider of AI-powered cloud communications,...

Customer Experience

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation

NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s...

News

NiCE Launches Inform AI for Emergency Communication Centers

AI-powered transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response and staff retention NiCE announced the launch of NiCE Inform AI, which...

Business Technology

NICE Announces the Appointment of a New CEO

NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed...

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Tag: NICE

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