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Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...
Customer Experience

Sobot Launches Upgraded AI Agent This September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...
Business Technology

Cranium and HGS Partnership Optimizes Business Operations Assurance for End-to-End Trust

Hinduja Global Solutions, a leading and innovative provider of technology solutions and consulting in consumer engagement, digital customer experiences (CX), and business process management...
Machine Learning

Talkdesk Unveils Talkdesk Autopilot, a Generative Artificial Intelligence Customer Service Experience with New Self-Service Use Cases for Banks and Retailers

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer...
Customer Experience

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX,...
Customer Experience

Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with Its AI Solution

Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience. Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on...
Marketing and Analytics

Reputation Appoints New CTO To Spearhead AI Product Innovation.

Reputation, the global leader in reputation performance management, announced the appointment of Shantanu Sarkar as Chief Technology Officer, effective immediately. Shantanu Sarkar has led product and engineering teams...
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Recent Published

AI Hypothesis Generation

AI in 2028: How the Shift from Knowledge Retrieval to Hypothesis Generation Will Transform...

Tejas Tahmankar -
By 2026, many enterprises use AI to find information, summarize reports and retrieve answers from internal knowledge. Yet a harder problem remains. When data...
Korn Ferry

Jonathan Wildman Joins Korn Ferry as President, Global Life Sciences

AiTech365 Bureau -
Jonathan Wildman, PhD, has announced a new leadership position at Korn Ferry, joining the global consulting firm as President, Global Life Sciences. Wildman shared...
Goldman Sachs

Palki Gupta Joins Goldman Sachs as Vice President After Microsoft Stint

AiTech365 Bureau -
Palki Gupta has announced a new professional milestone, joining Goldman Sachs as Vice President after an experience at Microsoft. Sharing the career update on...
Axonify

Axonify Analytics Assistant Brings Conversational Reporting to Frontline Teams

AiTech365 Bureau -
Ontario-based Axonify announced the general availability of Axonify Analytics Assistant, a conversational reporting tool built directly into its AI-powered frontline enablement platform. Program managers,...
Opsera

AITech365 Interview with Kumar Chivukula, Chief Executive Officer at Opsera

Peter -
The question for an enterprise isn't how many lines of code AI generated today. It's how quickly it can deliver software that is secure,...