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Customer Experience

Virgin Atlantic Selects Amperity to Deliver AI-powered Unified Customer Profiles Built on First-Party Data Foundation

The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences Amperity, the...

Customer Experience

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

Customer Experience

Verbit Releases New Generative AI Product Suite

Verbit, a leading provider of voice AI solutions, is proud to announce its new generative AI product suite. Customers will now gain even greater...

Customer Experience

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...

Business Technology

Thoughtworks Launches Generative AI Product Accelerator

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering, announced product accelerators aimed to help organizations identify near-term opportunity areas and projects...

Business Technology

CAPGEMINI Launches New Set Of generative AI offerings

As a trusted business and technology transformation partner to its clients, Capgemini has successfully delivered many generative AI projects over the last few years,...

Martech

NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks,” Allowing Brands a Unique Way to Create Stronger Brand Loyalty

NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using...

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Tag: customer experience

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