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Customer Experience

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...
Business Technology

Thoughtworks Launches Generative AI Product Accelerator

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering, announced product accelerators aimed to help organizations identify near-term opportunity areas and projects...
Business Technology

CAPGEMINI Launches New Set Of generative AI offerings

As a trusted business and technology transformation partner to its clients, Capgemini has successfully delivered many generative AI projects over the last few years,...
Martech

NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks,” Allowing Brands a Unique Way to Create Stronger Brand Loyalty

NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using...
Machine Learning

AudioEye Unveils New Enterprise-Grade Digital Accessibility Offerings

AudioEye the industry-leading enterprise SaaS accessibility company, announces new product capabilities that make it easier for organizations to deliver accessible user experiences across websites...
Customer Experience

Fixably Appoints Telecom Industry Veteran Annukka Matilainen as New Chief Operating Officer

Fixably, the global after-sales software provider, has appointed Annukka Matilainen as their new Chief Operating officer. Annukka is a telecom industry specialist with over 20...
Customer Experience

ComputerTalk and Tethr Partner to Improve Contact Center Performance

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the formation of a strategic partnership...
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