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Customer Experience

TaskUs Elevates the Customer Experience With the Launch of AssistAI, Powered by TaskGPT

With SuperHuman Outsourcing, TaskUs fortifies its global business process outsourcing (BPO) teams with new AI-powered solutions to maximize performance and efficiency. TaskUs, Inc., a leading...
Customer Experience

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...
Customer Experience

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX,...
Customer Experience

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant through Acquisition of Deepdesk

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV ("Deepdesk"), a...
Customer Experience

Zendesk Completes Acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
Customer Experience

Accrete Recognized in Gartner “Emerging Tech Impact Radar: Conversational Artificial Intelligence” Research Report

Accrete AI, a leading dual-use enterprise AI software company, announced that Accrete has been named a Sample Provider in the recently published Gartner report...
Customer Experience

PG Forsta Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer

PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders,...
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