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Customer Experience

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...

Customer Experience

IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform

IntelePeer, a leading provider of AI-powered communications automation solutions, announced an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with...

Customer Experience

Orion Innovation Appoints Rajul Rana as Chief Technology Officer

Orion Innovation, a leading digital transformation and product development services firm, announced the appointment of Rajul Rana as its new Chief Technology Officer (CTO). In his...

Customer Experience

Level AI Named a Gartner Cool Vendor in Customer Support and Service Technology for Pioneering Advanced AI & LLM Applications from Customer Conversation Data

Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite...

Customer Experience

TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for...

Customer Experience

Aria Systems and Salesforce Establish Industries Partnership to Deliver New AI-Optimized Concept-to-Care SaaS Solution

Aria Systems, the leader in empowering enterprises to accelerate subscription and usage-based revenue growth, announced a strategic industries partnership with Salesforce, the #1 AI...

Customer Experience

TTEC Digital achieves Microsoft Business Applications 2023/2024 Inner Circle Award

TTEC Digital is honored by Microsoft for outstanding sales achievement and innovation for eighth consecutive year TTEC Holdings Inc., a leading global CX (customer experience)...

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