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Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...
Healthcare

LiveX AI Agent Boosts Amazfit’s Customer Experiences in Landmark Partnership with Zepp Health

LiveX AI delivers personalized experiences for customers in real time using Google Kubernetes Engine and NVIDIA NIM LiveX AI, a pioneer in generative AI technology...
Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...
Customer Experience

AI-Powered Customer Engagement: 6 Ways to Improve Customer Service

Artificial intelligence (AI) is the talk of the town lately (more like the talk of the world). Nevertheless, it’s all for good reasons (hopefully)....
Customer Experience

Barracuda introduces new AI Assistant for the Barracuda Partner Portal

Barracuda Networks, Inc., a trusted partner and leading provider of cloud-first security solutions, announced the addition of an innovative new artificial intelligence (AI) assistant to...
Customer Experience

Verint AI Bots Automate 80% Customer Interaction Traffic

Verint, The CX Automation Company, announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent...
Customer Experience

Voice Assistant Builder PolyAI Closes $50 Million Series C; Backers Include Hedosophia, Nvidia and Khosla Ventures

PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round is backed by new...
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