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Teleperformance Applauded by Frost & Sullivan for Its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share. Frost &...

Forethought Appoints Bhusha Mehta as Vice President of Customer Experience and Success

Forethought, the leading generative AI for customer support automation, announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success....

Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia

Medallia, Inc., the global leader in customer and employee experience, announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact...

Uniphore Named One of the Fastest-Growing Companies in North America on the 2023 Deloitte Technology Fast 500™

Attributes 446% Revenue Growth to its Innovative AI Platform and the unwavering commitment of its team to deliver AI that makes the enterprise more...

NatWest and IBM Collaborate on Generative AI Initiative to Enhance Customer Experience

NatWest and IBM announced enhancements to the bank's virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range...

Forethought Joins AWS Partner Network (APN) and AWS Marketplace

Forethought, the AI-first customer support automation platform, announced its participation in the Amazon Web Services (AWS) Partner Network (APN), a global community of AWS...

Writesonic Unleashes Botsonic: A New Era of AI-Powered Customer Interaction

Writesonic, a Y-Combinator-backed Generative AI platform,  unveils Botsonic, a revolutionary AI chatbot set to reshape the landscape of customer communications. Enriched with cutting-edge generative...

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