Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI...
New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience
CallMiner, the leading provider of conversation intelligence...
Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards.
Inspiro received a Gold...
parcelLab, the premier global provider of post-purchase experience software, announced the launch of "Trending Late AI," a groundbreaking new feature powered by artificial intelligence...
Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance
Teleperformance, a global leader in digital business...
KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims...
Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization, announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds...