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Customer Experience

Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects

Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database...

Advertising and Sales

Oracle Introduces New AI Capabilities to Help Organizations Boost Sales

New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles Oracle announced new artificial intelligence...

Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...

Customer Experience

Top 7 Conversational AI Chatbots You Should Know About in 2024

If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses...

Machine Learning

TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models

Multimodal, multi-language workflows optimize AI dataset creation processes to help clients get accurate fine-tuning data, predictably fast, at affordable costs TELUS International, a leading digital...

Customer Experience

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon...

Customer Experience

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a...

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