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Customer Experience

Everise launches EverAI Labs in partnership with GenAI industry experts Sharath Keshava and Dr. Andrew Maas

Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI...

Customer Experience

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience CallMiner, the leading provider of conversation intelligence...

Customer Experience

Inspiro Wins Multiple Gold Honors from Globee® Awards

Inspiro, a leading global CX outsourcing company, is excited to announce that it has won three Gold awards from the prestigious Globee® Awards. Inspiro received a Gold...

Ecommerce

parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen

parcelLab, the premier global provider of post-purchase experience software, announced the launch of "Trending Late AI," a groundbreaking new feature powered by artificial intelligence...

Customer Experience

Teleperformance receives gold award for best AI-driven tech innovation

Company wins top honors for AI solution that streamlines back-office operations for enhanced customer experience and operational performance Teleperformance, a global leader in digital business...

Cloud

KLaunch and Lantrasoft Partner to Enhance Global AI Solutions

KLaunch, a leader in omni-channel conversational AI technologies, announces a strategic partnership with Lantrasoft, a premier global technology and talent provider. This collaboration aims...

Customer Experience

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

Persistent Systems, a global pioneer in Digital Engineering and Enterprise Modernization, announced the intent to acquire New Jersey-based Starfish Associates. This strategic acquisition builds...

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