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Customer Experience

Ushur Business Leader Survey Shows Regulated Industries Rapidly Adopting AI

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), published the results of a survey commissioned to study the attitudes and behaviors of executives and...

Customer Experience

Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an...

Customer Experience

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience

PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This...

News

USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect

USAN, a leader in customer engagement solutions, is proud to announce the launch of USAN Realm™, a groundbreaking SaaS platform designed to transform contact center...

Customer Experience

Cognigy Now Available in the Microsoft Azure Marketplace

A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the Microsoft Azure Marketplace, an online store providing...

Customer Experience

Microsoft unveils new generative AI and data solutions across the shopper journey, offering copilot experiences through Microsoft Cloud for Retail

Ahead of NRF 2024: Retail's Big Show, Microsoft Corp. on announced new generative AI and data solutions and capabilities for retailers that span the retail shopper...

Customer Experience

Autobound Launches Personalization API to Help Others Build Insight-Driven AI Writers

Autobound, a leading AI startup revolutionizing the way salespeople conduct research and write personalized emails, announced the launch of their public-facing API. This groundbreaking...

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