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Business Technology

Inside Uber’s AI Decision Engine for Pricing, Routing & Customer Experience

You tap a button and expect a car. That’s it, right? Wrong. Every tap triggers a massive real-time auction. Millions of calculations decide which...

Customer Experience

iQor CXBPO™ Acquires OP360 to Expand Global CX Reach

iQor CXBPO™, a global leader in customer experience business process outsourcing (“BPO”), announced its acquisition of OP360, a high-performing BPO provider known for its...

Business Technology

Kyndryl Unveils Agentic AI Services to Drive Workforce & Customer Experience Transformation

In a move to sharpen enterprises’ readiness for the AI era, Kyndryl launched a new set of advisory and implementation services leveraging its Kyndryl...

Customer Experience

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

Cresta, the leading customer-experience AI platform for human and AI agents, announced four major innovations at its inaugural annual customer conference, Cresta Wave, that...

Customer Experience

OnviSource and SpitFire Partner to Boost Contact Centers with AI

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions,...

Customer Experience

Everseen Names Joe White as CEO to Lead Vision AI Growth

White’s appointment marks a new era of strategic expansion as Everseen scales Vision AI leadership in retail and beyond Everseen, a global leader in Vision...

Customer Experience

Movate and Lyzr.ai Partner to Accelerate Enterprise AI Transformation

Movate, a global leader in digital technology and customer experience services, announced a strategic partnership with Lyzr.ai, an enterprise AI agent platform. This partnership...

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Tag: customer experience

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