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Customer Experience

iQor CXBPO Unveils infinityAiQ Platform for Smart CX

iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise,...

Customer Experience

Frontline Group Launches Pilot for vCON Platform

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...

Automation in AI

Sanas & Arise Partner to Offer Real-Time Accent Translation

Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences Sanas, inventor of...

Analytics

Snowplow Launches Signals: Real-Time AI Customer Insights

Built for product and engineering teams, Snowplow Signals makes it easy to deliver deep, real-time customer context to apps and AI agents - fueling...

Customer Experience

Movate & Alcatel-Lucent Enterprise Partner to Boost AI-Driven Digital Transformation

Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider...

Customer Experience

FourNet Launches AI Contact Centre Agent That Learns, Acts

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations Digital transformation and customer experience specialists,...

Customer Experience

Oracle AI to Transform Customer Service for Utilities

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...

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