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Customer Experience

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds

Forethought AI Agents by Zendesk today released the State of AI in CX Report, its third annual study of over 600 CX leaders and...

Customer Experience

Lovable Secures $400 Million in Series C Funding, Reaching $13.3 Billion Valuation

Lovable, the rapidly growing software creation platform, announced the successful closure of a $400 million Series C funding round. The investment brings the company’s...

Customer Experience

Delight.ai Launches Delight Agent MCP to Connect External AI Assistants with Live Customer Service Data

In a strategic product move signaling the rapid evolution of conversational enterprise workflows, Delight.ai, a Sendbird company, has launched the Delight Agent Model Context...

Customer Experience

NiCE and RingCentral Expand Strategic Partnership to Unify AI-Powered CCaaS and UCaaS Solutions

Multi-year agreement enables NiCE to resell RingEX while extending their co-selling arrangement for RingCentral Contact Center powered by NiCE CXone. Enterprise cloud software leaders NiCE...

Customer Experience

Google Cloud Appoints Heiko Hotz as Principal Strategist for Strategic Customer Engagement

Heiko Hotz has announced that he has joined Google Cloud as Principal Strategist within the Strategic Customer Engagement (SCE) team in London. Sharing the...

Customer Experience

Dovetail Unveils Major AI Expansion Featuring Digital Twins and Autonomous Agents to Bridge the Customer-to-Revenue Gap

Dovetail, a prominent customer intelligence platform utilized by 40% of the Fortune 500, has launched a comprehensive suite of AI-driven capabilities. Unveiled during its...

Customer Experience

Quiq Introduces ‘Verified Intelligence’ to Provide Enterprise Brands Total Control Over Agentic AI Deployments

Verified Intelligence, an advanced set of control features, has been announced by Quiq, the top agentic AI platform focused on delivering enterprise CX. Specifically...

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