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Customer Experience

The New Frontier of Customer Experience: Adobe Redefines Discovery in the Agentic AI Era

For decades, the foundation of digital Customer Experience (CX) was built upon a simple premise: a customer has a need, types a query into...
Customer Experience

Cresta Unveils Conductor to Accelerate Enterprise AI Agent Development

Cresta, a unified customer experience AI platform, has formally introduced Cresta Conductor, a developer-first agentic engine that can create and optimize production-grade AI agents...
Customer Experience

Caylent Forges Multi-Year Strategic Collaboration Agreement with AWS to Drive Agentic AI, CX Transformation, and Cloud Operations

A major announcement was made recently by Caylent, a specialized AWS Premier Tier Services Partner who focuses on cloud modernization, software application development, and...
Customer Experience

BluIP and NiCE Deliver Unified UCaaS + CCaaS Intelligence

Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire Organization BluIP, a leading provider of AI-powered cloud communications,...
Customer Experience

Sprinklr Acquires ViralMoment for Customer Intelligence

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and...
Customer Experience

Capacity Launches AI Assistant for CX Data Insights

New feature lets users ask questions about their Capacity data and generate executive-ready insights, charts and reports Capacity, a unified CX Automation Platform, launched the...
Business Technology

U.S. Bank Extands AWS Partnership to Spearhead AI-Driven Digital Transformation

U. S. Bank is expanding the scope of its strategic partnership with Amazon Web Services (AWS), an Amazon. com, Inc. company. This expanded partnership...
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