Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data and...
IgniteTech, the enterprise software powerhouse known as "Where Software Goes to Thrive™, announced today that it has created and shipped its AI CoPilot technology...
Wind River, a global leader in software for mission-critical intelligent systems, announced that Yaskawa Electric Corporation, a leading manufacturer of servo motors, AC drives...
In today's fast-paced world, artificial intelligence (AI) has become a driving force behind innovation and technological advancement. According to Statista, the AI market is...
ASAPP, the generative AI company for contact centers, unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions....
SAS a pioneer in data and AI solutions unveiled a game-changing approach for organizations to tackle business challenges head-on. Introducing lightweight, industry-specific AI models...
TELUS International, a leading digital customer experience innovator that designs, produces and delivers next generation solutions, including artificial intelligence (AI) and content moderation solutions...