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Customer Experience

Amity Solutions and Parent Amity Corp Raise US$60 Million to Transform Legacy Software Products with Generative AI

Amity Solutions (ASOL), a leading software and AI business from Thailand, together with its parent company, Amity Corporation, announced the completion of a US$60 million Series...
Cloud

Introducing Mission Cloud Engagements – DevOps: Revolutionizing AWS Project Management and Delivery

Mission Cloud Engagements: Revolutionizing AWS Project Management Mission Cloud, a leading cloud and AI solutions and software partner, announced the launch of Mission Cloud Engagements...
Business Technology

How Enterprises are using AI in 2025? Benefits & Use Cases

Every other company in the world has adopted artificial intelligence (AI) in their operations in some way or another. Tech giants like Microsoft, Amazon,...
Advertising and Sales

CallRail Launches AI-Powered Convert Assist

CallRail, the AI-powered lead intelligence platform, announced Convert Assist, a new product that combines generative and conversational AI to bring purposely applied, easy-to-use lead...
Customer Experience

Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for...
Customer Experience

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...
News

TELUS International Announces Leadership Appointments, Driving Continued Momentum for its Enterprise-Grade Generative AI Engine, Fuel iX

AI and SaaS Industry Veterans, Bret Kinsella and Tim MacGregor, Bring a Combined 50 Years of Experience to TELUS Digital Experience TELUS International, rebranding to TELUS...
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