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Sentiment Analysis: The X-Factor in Customer Engagement

In the 21st century, social media is a hub of opinions, from praise to complaints. No need to read minds anymore. Customer feedback is...
Customer Experience

Contentstack Announces Industry-First Amazon Bedrock Integration to Pioneer the Future of Digital Experiences

Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic...
Machine Learning

New partnership: IAR and Edge Impulse to provide IAR customers worldwide with integrated AI and ML capabilities

IAR, the world leader in software and services for embedded development, announced a commercial partnership with Edge Impulse, the leading edge AI platform provider....
Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...
Analytics

unitQ Launches unitQ GPT — First Generative AI Engine for Measuring the Quality of Products, Services and Experiences

unitQ, the leader in Quality Automation, introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ...
Martech

eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT at its Solve 23 conference, being held on September...
Customer Experience

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...
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