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Analytics

Snowplow Launches Signals: Real-Time AI Customer Insights

Built for product and engineering teams, Snowplow Signals makes it easy to deliver deep, real-time customer context to apps and AI agents - fueling...
Business Technology

IgniteTech Acquires Khoros to Revolutionize Customer Engagement in the AI Era

IgniteTech has announced its acquisition of Khoros, a leader in digital customer engagement software, aiming to transform customer relationships in the era of AI-powered...
Apps

Omnissa Partners with Nutanix to Enhance Flexibility and Choice for Virtual Desktop and Application Customers

Omnissa, a leading provider of digital workspace solutions, has announced a strategic partnership with Nutanix, a global leader in cloud infrastructure, to integrate Omnissa...
Customer Experience

Oracle AI to Transform Customer Service for Utilities

Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage...
Customer Experience

VOC.AI Raises $15M to Expand Global AI Customer Service

VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The...
Customer Experience

Vodafone & ServiceNow Partner on AI to Boost Customer Service

Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers Vodafone Business and ServiceNow, the AI platform driving business...
Customer Experience

PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...
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