Friday, November 22, 2024

Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation

Related stories

Capgemini, Mistral AI & Microsoft Boost Generative AI

Capgemini announced a global expansion of its Intelligent App...

Rackspace Launches Adaptive Cloud Manager for Growth

Rackspace Technology®, a leading hybrid, multicloud, and AI technology...

Theatro Launches GENiusAI to Boost Frontline Productivity

Theatro, a pioneer in voice-controlled mobile communication technology, is...

Denodo 9.1 Boosts AI & Data Lakehouse Performance

Latest release adds an AI-powered assistant, an SDK to...

Health Catalyst Launches AI Cyber Protection for Healthcare

Health Catalyst, Inc., a leading provider of data and...
spot_imgspot_img

Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million.

The brand transitioned from a manual, time-consuming quality process to a modern streamlined quality process using the AI-powered Verint Quality Bots to evaluate agents across 100 percent of their customer interactions. The Quality Bots increased the scope and accuracy of the program while decreasing the manual effort required.

The brand reported that the deployment of the Verint Quality Bots saved approximately $2 million, equivalent to 20 full-time quality managers. As a result, managerial capacity was freed up to focus more on agent coaching to further elevate the customer experience (CX). The Verint Quality Bots also drove a 34 percent increase in agent evaluation accuracy, contributing to more accurate coaching, higher performance and higher employee satisfaction.

Also Read: Wipro Launches On-Premise GenAI Solution with Hewlett Packard Enterprise

“With Verint Quality Bots, brands can get up and running, realizing significant ROI in 30 days,” says Verint’s David Singer, global vice president, go-to-market strategy. “We are delivering powerful automation and speed to the quality management equation. Verint’s embedded AI-powered machine learning capabilities ensure quality monitoring programs are flexible and attuned to meet the evolving requirements and expectations of organizations as well as customers across all channels.”

Verint is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Source: Businesswire

Subscribe

- Never miss a story with notifications


    Latest stories

    spot_img