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Customer Experience

Omilia Appoints Armando Trivellato as EVP for LATAM Growth

Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market...

Customer Experience

Capacity Launches AI Assistant for CX Data Insights

New feature lets users ask questions about their Capacity data and generate executive-ready insights, charts and reports Capacity, a unified CX Automation Platform, launched the...

Customer Experience

Verint AI Bots Boost Upsell and Revenue in Contact Centers

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

Customer Experience

Verint Quality Bots Help Fortune 500 Brand Save Approximately $2 Million Through CX Automation

Verint, The CX Automation Company, announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI...

Customer Experience

Verint AI Bots Automate 80% Customer Interaction Traffic

Verint, The CX Automation Company, announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent...

Customer Experience

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee Brings AI Visual Service Automation to Amazon Connect Agent Workspace's Omnichannel Customer Experience TechSee, a global leader in Visual AI-Powered CX Automation, announced it...

Healthcare Automation

Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company

Verint, The Customer Engagement Company, announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to...

Tag: CX Automation

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