Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software company. This strategic move solidifies Onix’s standing as a leading Google Cloud partner and propels its ability to deliver advanced, AI-powered customer engagement solutions, while supporting the digital transformation of enterprise contact centers.
The acquisition brings deep synergy, as UJET’s platform is built natively on Google Cloud and closely integrated with Google’s Customer Engagement AI Suite (CES). By integrating UJET’s professional services team, Onix gains world-class expertise in deploying CES across global enterprises. This strengthens Onix’s ability to scale and meet the evolving needs of high-volume, complex contact centers worldwide.
Combining Onix’s proprietary technologies—such as its Agentic AI solutions and the Agentspace platform—with UJET’s robust CCaaS capabilities creates a powerful offering across more than ten industries. Customers can now leverage intelligent applications designed to deliver greater ROI, reduce total cost of ownership (TCO), and enhance the customer service experience while accelerating their enterprise-wide AI transformation strategies.
“Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud,” said Sanjay Singh, CEO of Onix. “We’ve been at the forefront of agentic AI driven customer service transformation. With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to customer engagement suite & contact center excellence, which helps enterprises to enhance customer experience at a fraction of the current transaction costs.”
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“To meet the growing demand for our platform and stay focused on our software innovation roadmap, we’re partnering with Onix to scale our professional services operations,” said Vasili Triant, CEO of UJET. “Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on.”
Recently named the 2025 Google Cloud Partner of the Year in both Data & Analytics and Industry Solutions – Telecommunications, Onix has consistently led customer engagement transformation through the deployment of conversational AI, virtual agents, and agent assist solutions. The acquisition of UJET’s services team not only reinforces that leadership but also expands Onix’s implementation capabilities for UJET’s CCaaS platform, enabling broader access to its portfolio of AI-enhanced customer experience tools. Leveraging Google Cloud’s Gemini models alongside its own Agentic AI and Agentspace platforms, Onix is positioned to support enterprise-scale modernization of customer support operations.
“UJET has played a key role in advancing our vision for AI-powered customer engagement,” said Dean Kontul, Division CIO Intelligent Automation at Key Bank. “We’re excited to partner with Onix on the execution of that vision for a truly modernized customer experience. Its deep alignment with Google Cloud and now UJET will translate into tangible CX transformation and support our CX orchestration priorities as we further enhance our intelligent engagement model.”
“Onix’s M&A strategy is centered on acquiring highly strategic and complementary capabilities to our IP-led data and Agentic AI solutions, further embedding Onix deeper within its customers,” said Will Fleder, Partner at Tailwind Capital. “We are thrilled to welcome the UJET professional services team to Onix. This acquisition further expands Onix’s capabilities with Google CES, enhancing our credentials in CCaaS and CCAI deployments. I could not think of a better acquisition for the business in this exciting phase of modernization within the largest contact centers in the world.”
This acquisition marks a significant step in Onix’s continued expansion and innovation in AI-powered customer experience solutions, reinforcing its role as a trusted partner in enterprise digital transformation.
