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Customer Experience

Onix Boosts CX with AI Agents via UJET Services Acquisition

Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional...
Customer Experience

Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...
Customer Experience

Intermedia Acquires NEC’s UNIVERGE BLUE UCaaS & CCaaS

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...
Customer Experience

3CLogic Earns Advanced Status in ServiceNow Partner Program

3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows. 3CLogic, the...
Customer Experience

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...
Customer Experience

Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with Its AI Solution

Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience. Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on...
Customer Experience

NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report

NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the...

Recent Published

Ron Zayas

AITech365 Interview with Ron Zayas, Founder & CEO at Ironwall by Incogni

Peter -
“Companies must treat personal data exposure as part of their security risk. This means identifying exactly what information is available, reducing any unnecessary exposure,...
NIQ

Google and NIQ Join Forces to Power Agentic Commerce: What It Means for Retail...

AiTech365 Bureau -
The industry's first significant foray into autonomous shopping took place when the AI shopping solutions start-up community and the data company and consumer intelligence...
MicroVision

MicroVision and FieldAI Deepen Alliance to Advance Autonomous Systems Across Government and Industrial Sectors

AiTech365 Bureau -
MicroVision, Inc. has officially announced an expanded collaboration with autonomous robotics developer FieldAI to advance next-generation robotic systems across both government and industrial applications....
Twilio

Twilio Promotes Piyush Sagar Mishra to VP of Strategic Programs & Innovation

AiTech365 Bureau -
Twilio has promoted Piyush Sagar Mishra to Vice President of Strategic Programs & Innovation, recognizing his contributions to the company’s marketing strategy, analytics, and...
SAP

Harsh Verma Joins SAP as Global VP of SAP Autonomous Suite

AiTech365 Bureau -
SAP has appointed Harsh Verma as Global Vice President, SAP Autonomous Suite, adding experienced leadership to its efforts to advance autonomous and AI-powered enterprise...